Returns Policy

mtms.ae is an affiliate decision-support website that helps you compare and understand options for translator pens. We are not the merchant or seller of any product. Returns are managed entirely by the merchant or supplier you purchased from, not by mtms.ae.

How Returns Work

If you need to return a product, you must follow the return process set by the merchant or supplier you ordered from. Each merchant or supplier has its own return window, conditions, and shipping arrangements. mtms.ae does not process, approve, or complete returns.

How We Can Assist

You can send return-related questions to contact@mtms.ae. When you provide non-sensitive details such as your order reference, the merchant name, the product name, and a brief summary of the issue, mtms.ae can receive your request and forward it to the relevant merchant or supplier. We cannot guarantee any specific outcome.

• We can clarify the merchant’s return policy if you are unsure.
• We can help you understand what information the merchant may need.
• We do not handle refunds, replacements, or return shipping labels.

What Affects Return Outcomes

Whether a return is accepted, how long it takes, and whether you receive a refund or replacement depends on several factors. These include the merchant or supplier’s policy, the condition of the product, the order channel, your destination country, the courier process, and the details you share with us.

Important to Know

mtms.ae is an affiliate decision-support website and intermediary, not a merchant, seller, marketplace, payment processor, logistics provider, or warranty provider. Product details, prices, availability, delivery options, return terms, and warranty coverage can depend on the merchant or supplier and may change on the external partner site. For support requests, you can contact contact@mtms.ae; mtms.ae can receive the request and forward relevant non-sensitive details to the merchant or supplier when appropriate.