Contact

If you need assistance with a translator pen you have seen on mtms.ae, you can reach us at contact@mtms.ae. We can receive your request and forward it to the relevant merchant or supplier when you provide enough non-sensitive order details. This helps clarify questions about delivery, returns, or order status.

How to Get in Touch

Send an email to contact@mtms.ae. Include the order number if you have one, the product name, and a brief description of your query. Do not include payment card numbers, passwords, or one-time codes.

What We Can Help With

• Return and refund questions – we can pass your request to the merchant or supplier who handles returns.
• Delivery enquiries – we can forward your delivery question to the appropriate party.
• Order-status updates – we can relay your request for tracking information if the merchant or supplier provides it.

Keep in mind that outcomes depend on the merchant or supplier policy, the product condition, your order channel, the destination country, and the courier process.

What Happens Next

After we receive your email, we review the details and forward them to the relevant merchant or supplier when appropriate. They are responsible for product availability, pricing, payment handling, delivery, returns, refunds, replacements, warranty decisions, and order-status updates. We do not process orders, payments, or handle shipping ourselves.

Important Note

mtms.ae is an affiliate decision-support website and intermediary, not a merchant, seller, marketplace, payment processor, logistics provider, or warranty provider. Product details, prices, availability, delivery options, return terms, and warranty coverage can depend on the merchant or supplier and may change on the external partner site. For support requests, you can contact contact@mtms.ae; we can receive the request and forward relevant non-sensitive details to the merchant or supplier when appropriate.